Protecting Your Privacy
Comtek is committed to providing you with the highest levels of customer service. This includes protecting your privacy.
Set out below is information that Comtek is required to communicate to its customers. Comtek recommends that you keep this information for future reference.
Comtek
Comtek provides a range of telecommunication services.
Your personal information
Personal information held by Comtek may include your name, date of birth, current and previous addresses, telephone/mobile phone number, email address, bank account or credit card details, occupation, driver's licence number and your Comtek PIN, username or password. Comtek also holds details of your Comtek services (including their status).
How we collect personal information
Comtek collects personal information in a number of ways, including:
* directly from you, when you provide information by phone or in application forms, or when you submit your personal details through Comtek's web sites (e.g. during Comtek.com registration);
* from Comtek's own records of how you use your Comtek services; or
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How we use your personal information
Your personal information may be used to:
* verify your identity;
* assist you to subscribe to Comtek's services;
* provide the services you require;
* administer and manage those services, including charging, billing and collecting debts;
* inform you of ways the services provided to you could be improved;
* research and develop Comtek's services;
* gain an understanding of your information and communication needs in order for Comtek to provide you with a better service; and
* maintain and develop Comtek's business systems and infrastructure, including testing and upgrading of these systems.
Also, your personal information is collected so that Comtek can promote and market its services to you (including by way of direct mail, telemarketing, SMS and MMS messages). Comtek does this to keep you informed of its products, services and special offers. If you do not wish Comtek to promote and market its products, services and special offers to you, please call xxxxxxxxx
In relation to marketing and promotional material sent via email, Comtek will send such material only if you elect to receive it (i.e. opt-in) or if it is provided in response to your request. You can indicate your opt-in preference at Comtek's web sites.
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When we disclose your personal information
In order to deliver the services you require, Comtek may disclose your personal information to organisations outside of Comtek. Your personal information is disclosed to these organisations only in relation to Comtek providing its services to you. These organisations carry out Comtek's:
* customer enquiries;
* mailing operations;
* billing and debt-recovery functions;
* information technology services;
* installation, maintenance and repair services;
* marketing, telemarketing and door-knocking services;
* market research; and
* web site usage analysis.
Comtek takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
In addition, Comtek may disclose your personal information to:
* your authorised representatives or your legal advisers (e.g. when requested by you to do so);
* Comtek's related companies;
* Comtek's professional advisers, including its accountants, auditors and lawyers;
* government and regulatory authorities and other organisations, as required or authorised by law; and
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Comtek's web sites
Comtek provides products and services via its various web sites. When you visit Comtek's sites, its web servers record anonymous information such as the time, date and URL of the request. This information assists Comtek to improve the structure of its web sites and monitor their performance.
Comtek may use 'cookies' on various web sites. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our web sites may place on your computer. Usually, cookies are used as a means for Comtek's web sites to remember your preferences. As such, cookies are designed to improve your experience of Comtek's web sites.
In some cases, cookies may collect and store personal information about you. Comtek extends the same privacy protection to your personal information, whether gathered via cookies or from other sources. You can adjust your Internet browser to disable cookies or to warn you when cookies are being used. However, if you disable cookies, you may not be able to access certain areas of our web sites or take advantage of the improved web site experience that cookies offer.
Comtek also collects Internet Protocol (IP) addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. Comtek collects and manages IP addresses as part of the service of providing internet session management and for security purposes.
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Help us to ensure we hold accurate information
Comtek takes all reasonable precautions to ensure that the personal information it collects, uses and discloses is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide. That's why Comtek recommends that you:
* let Comtek know if there are any errors in your personal information; and
* keep Comtek up-to-date with changes to your personal information such as your name or address.
If you are a subscriber to one of Comtek's online products or services, you may change your personal details by using the relevant facility on Comtek's web sites.
How to contact us
If you have any questions in relation to privacy, please contact Comtek on xxxxxxxxx between 9.00am and 5.00pm, Monday to Friday. Please note that this number is not for general service enquiries. Alternatively, you can write to our Privacy Manager at xxxxxx or by sending an email.
You may obtain further information on privacy matters by visiting Comtek's web site at www.Comtek.com.au/privacy
Comtek Privacy Statement August 2006.
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